Sebastian Kneisel was Consultant in the Practice Group Business & Commercial Banking. In this role, he was managing projects with a focus on Strategy & Organization.
Portals—Definition and success factors
26/05/2020
Portals simply represent access points to any type of digital service. However, it would not be sufficient to reduce the role of a portal to a mere access channel. As a “single point of contact”, it rather acts as a central interface between customers and the full extent of a bank’s service portfolio.
