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customer centricity

colorful cables joining in at the center as metaphor for future-proof client care and sales in private banking

How to future-proof client care and sales in private banking

How can private banking providers learn from developments in retail banking and how can they translate these insights into successful sales strategies for their
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Marina Fleischhauer and Daniel Werther

Construction financing: the path to success

In an interview with Marina Fleischhauer, head of the ecosystems department, and Daniel Werther, head of sales for construction financing at Volksbank Mittelhessen, we
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Design in banking

Design in banking – just an expensive accessory or a key to success?

FinTechs & challenger banks rely on design in banking in their strategic positioning. Does this success factor also apply for traditional players?
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Chatbots and voicebots

Chatbot Clara Wäller at Westerwald Bank – a success story

How can processes in the customer service center be automated and accelerated using chatbots? Insights into the potential of chatbots in the banking sector.
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Hand operating digital business network as metaphor for: Omnichannel banking and its implications for bank management

Omnichannel banking and its implications for bank management

Why omnichannel management is of paramount importance in a world of digitalization and customer centricity
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Image Storytelling

Storytelling in finance

A means for customer acquisition and retention
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