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Innovation & Digital

Digital banking, trends and innovations in the financial industry

Our articles on innovative business models, key technologies and exciting innovations.

Credit business: Digital credit events 2021

Digital credit events 2021

A global perspective on key events: We analyzed and evaluated credit events from more than 45 countries on five continents over the course of
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Digital customer interaction: Digital Assistants (chatbots and voicebots) as a strategic asset

Digital customer interaction as a strategic asset

Benefits of modern customer interaction for banks’ business model.
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Cloud services in the credit business

Cloud services in the credit business

Cloud services in the credit business: Future-proof alignment of the process and IT architecture.
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Server Network digital assets: Services in Swiss financial institutions

Digital assets – Launch of services in Swiss financial institutions

Rapid market development: what options do institutions have to position themselves in the market?
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Tablet screen shows currency rate as metaphor for the article "Digital assets – capturing the attention of institutional investors"

Digital assets – capturing the attention of institutional investors

Digital assets: where are they heading? Our key findings and market survey results.
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Competition in Chess game is a competition game in business as metaphor for the article "Will banks no longer play a role in the payment market?"

Will banks no longer play a role in the payment market?

Future payment market: Why it is crucial that banks position themselves strategically in the payment market – and what options they have to do
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Technologieprozesse als Metapher für den Artikel "Payments back office automation regarding customer experience"

Payments: back office automation regarding customer experience

The payments industry is facing high cost pressure and the economic recession. A complete reshuffle of banking operations becomes inevitable.
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Woman sitting at desk and working with AI at home as metaphor for "AI for efficient customer communication"

AI for efficient customer communication

Say goodbye to chaotic communication and stacks of paperwork and learn more about a better fit and reduction of unnecessary letters to customer using
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Hands touching global connection and icon customer networking data exchanges on glitter bright lights colorful background as metaphor for "Omnichannel Management Matters"

Omnichannel Management Matters

What can be learned from successful pioneers in banking?
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Woman checking her smartwatch as metapher for the result "more speed and focus required" zeb.digital pulse check: Study on the digital transformation of European banks

Study on the digital transformation of European banks – more speed and focus required

Is digital transformation in full swing or has it stopped? Get an overview of the core contents of the zeb.digital pulse check study on
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Side face of AI robot as metaphor for "Artificial intelligence in building societies"

Artificial intelligence in building societies

Seizing opportunities and shaping the future.
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Close up of mobile phones being kept together as metaphor for "The future of mobile payments in Germany"

The future of mobile payments in Germany

What will be the impact of digitalization and COVID-19 in the land of cash?
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Aerial view city with internet connection technology as metaphor for the article "Branch networks: Tranformation triggered by the COVID-19 crisis"

Branch networks: Tranformation triggered by the COVID-19 crisis

How banking networks will have to adapt to changing customer habits and new standards of social distancing.
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Futuristic robot artificial intelligence concept. as metaphor for the article "2020 robo advisor market—challenges in the wake of the coronavirus crisis"

2020 robo advisor market—challenges in the wake of the coronavirus crisis

Interviews with robo advice providers on the current situation.
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People prototyping on the user experience as metaphor for the article "Tailoring the ideal user experience in payments"

Tailoring the ideal user experience in payments

Creating a new product requires forging an absolutely new level of interaction.
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3d illustration a laptop and blockchain technology as metaphor for the article "bligation to obtain a license for crypto-custody business"

Obligation to obtain a license for crypto-custody business

How to transform a technology company into a financial services institution.
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Robot's interface as metaphor for "A Treasury that manages Itself with AI and Digital Technologies"

A Treasury that Manages Itself with AI and Digital Technologies

How digital transformation can succeed in Treasury and how it changes the Treasurer’s role
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Business people in front of network business concept as metahpor for "Portals, platforms and ecosystems in corporate banking"

Portals, platforms and ecosystems in corporate banking

LISTEN TO AUDIO VERSION: Listen to this article Background—portals, platforms and ecosystems Considering the environment of an omnipresent urge to
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Mobile Payment as a metaphor for "Payments—an industry undergoing radical change"

Payments—an industry undergoing radical change

Which strategic changes are banks and payment service providers facing today and in the future?
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Hand operating digital business network as metaphor for: Omnichannel banking and its implications for bank management

Omnichannel banking and its implications for bank management

Why omnichannel management is of paramount importance in a world of digitalization and customer centricity
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Businessman using tablet with finance and banking profit graph of stock market trade indicator financial

Interview with Sabino Costanza, co-founder and Funding, Risk & Strategy Officer at Credimi

Founded in 2015, Italian-based Credimi is the largest platform for invoice financing and digital lending in continental Europe.
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Image as metaphor Mergers & Aquisitions and digitalization

Mergers & Acquisitions and digitalization

Digitalization is and will remain particularly present in the financial sector. Main drivers are anticipated earnings and cost savings.
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Abstract image of Business man with ace in his sleeve for "Open banking poker—Winner takes all"

Open banking poker—Winner takes all

Open banking has the potential to create a self-fulfilling virtuous cycle which will result in a network effect. Who is able to become the
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RPA and AI in building societies: “Love at second sight?”

RPA and AI in the corporate management of building societies: an assessment of current application potentials.
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Abstract image: Portals, platforms and ecosystems: corporate banking?

Portals, platforms and ecosystems: corporate banking

Part 2: zeb analysis of the current market offering
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Headline image: Retail banking business models—defining the future

Retail banking business models—defining the future

Challenges and opportunities of new business models
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The potential of artificial intelligence in building societies and other financial institutions / BankingHub

A closer look at the potential of artificial intelligence in building societies and other financial institutions

Survey about artificial intelligence in the financial sector.
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Portals, platforms and ecosystems as the new saviors / BankingHub

Portals, platforms and ecosystems as the new saviors?

Generating earnings through digitalization
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Robo Advisors in Luxembourg

A look at market players
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Digital marketing and sales as growth drivers

Considerations for catching up in the financial sector
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